Shipping policy

Last updated: October 25, 2026

Where we ship

We currently ship within the United States only, to the 48 contiguous states and Washington, D.C. We can't ship to Alaska, Hawaii, U.S. territories, or military addresses (APO, FPO or DPO) at this time.

How long it takes

Your order is packed and shipped by our U.S. fulfillment partner within 2 to 5 business days after you place it. Business days are Monday through Friday, not counting U.S. federal holidays. After it ships:

Standard (USPS Ground Advantage): arrives in about 2 to 4 business days.
Express (USPS Priority Mail): arrives in about 1 to 3 business days.

So most Standard orders arrive within about 4 to 9 business days of ordering, and most Express orders within about 3 to 8 business days. Express speeds up the delivery, not the packing time. These are estimates, and delivery times aren't guaranteed. Weather, holidays and carrier delays can add a few days.

Shipping rates

Rates are based on the total weight of your order and are shown at checkout before you pay.

Standard (USPS Ground Advantage)

FREE on orders of $99 or more. On orders under $99, Standard starts at $8 and is based on your order's weight:

Up to 1 lb: $8
Over 1 lb to 2 lb: $10
Over 2 lb to 3 lb: $13
Over 3 lb to 4 lb: $15
Over 4 lb to 5 lb: $17
Over 5 lb to 6 lb: $19
Over 6 lb to 7 lb: $21
Over 7 lb to 8 lb: $23
Over 8 lb to 9 lb: $25
Over 9 lb to 10 lb: $27
Over 10 lb: $37

Express (USPS Priority Mail)

Up to 1 lb: $12.99
Over 1 lb to 3 lb: $22.99
Over 3 lb: $29.99
Express is always paid at the rates above, including on orders of $99 or more.

The $99 free-shipping amount is based on your order subtotal after any discounts, before shipping and tax.

Tracking

We'll email you a tracking number as soon as your order ships. Orders with more than one item may arrive in separate packages, each with its own tracking.

Changing or cancelling an order

You can change or cancel an order within 2 hours of placing it. Email support@uplandnutrition.com with your order number. After that, your order may already be in the packing process and we can't change it.

Please check your address

Please double-check your shipping address at checkout. We can't redirect a package once it ships. If a package is returned as undeliverable because of an incorrect or incomplete address, or because it wasn't picked up, email us and we'll help sort it out. We may need to charge shipping again to resend it.

Lost or late packages

If your tracking hasn't updated for 7 business days, email support@uplandnutrition.com with your order number within 21 days of the expected delivery date. We'll work with the carrier, and if the carrier confirms the package is lost, we'll send a replacement or refund your order.

Packages marked as delivered

If tracking says your package was delivered but you can't find it, please check around your home, with neighbors and with your local post office, then email us. We'll help you file a claim with the carrier and look into it with you. Because the carrier has confirmed delivery, we can't replace or refund packages the carrier marks as delivered.

Damaged items and returns

If something arrives damaged, see our Refund Policy. Email us a photo within 21 days of delivery and we'll replace or refund it. Unopened, sealed items can be returned within 14 days of delivery; the Refund Policy explains how.