Refund policy

Last updated: October 26, 2026

We want you to be happy with your order. Because our products are dietary supplements that you eat or drink, we can only accept returns of unopened, sealed items. For your safety and everyone else's, we never resell opened supplements. Here's how returns and problems work.

Damaged, defective or wrong items

If your order arrives damaged, a product is defective (for example, a broken seal or a leaking container), or you received the wrong item, we'll make it right with a free replacement or a full refund for that item, whichever you prefer.

To ask for one:

Email support@uplandnutrition.com within 21 days of delivery.
Include your order number and a photo of the problem (the damaged item, the broken seal, or the label of the wrong item, plus the shipping box if it was damaged).
We'll reply within 2 business days. You don't need to send anything back unless we ask. If we do, we'll cover the return shipping, so there's no cost to you.

If you paid for shipping and the whole order was affected, we'll refund that shipping cost too.

Returns of unopened items

You can return unopened items in their original, sealed packaging within 14 days of delivery for a refund of the item price.

The safety seal must be unbroken and the item must not have been used.
You pay the return shipping. We recommend a tracked shipping method, since we can't refund an item that doesn't reach us.
Original shipping costs aren't refundable.
After 14 days from delivery, we can't accept returns or give refunds for unopened or unwanted items.

How to return an unopened item:

Email support@uplandnutrition.com within 14 days of delivery with your order number and the item you'd like to return. Please wait for our approval before sending anything. We can't accept returns sent without approval.
Once approved, we'll email you the address to send the item to.
When it arrives and we confirm it's unopened and sealed, we'll refund the item price to your original payment method.

Opened items

We can't accept returns or give refunds for opened or used items, unless they were damaged, defective or wrong (see above). If you're not sure a product is right for you, please read the label and the product details before you order, or email us with any questions first. We're glad to help.

Lost packages

If your tracking shows no movement for 7 business days, email us within 21 days of the expected delivery date. If the carrier confirms the package is lost, we'll replace it or refund it. If tracking says delivered but you can't find your package, we'll help you file a claim with the carrier and look into it, but we can't replace or refund packages the carrier marks as delivered. See our Shipping Policy for details.

Changing or cancelling an order

You can change or cancel an order within 2 hours of placing it. Email support@uplandnutrition.com with your order number as soon as possible. After 2 hours, your order may already be on its way to be packed, and we can't change or cancel it.

How refunds are paid

Approved refunds go back to your original payment method. Once we approve a refund, your bank or card company usually shows it within 5 to 10 business days.